These Terms of Service govern the use of services provided by KULZ LAUNDRY ("we", "us", "our"), a laundry business in Awka, Anambra State owned by Offorah Obinna. By leaving items with us, you agree to these terms.
Our Services
We provide washing, starching, and ironing for clothes and household items, from our location along Regina Road, Umuzocha, Awka. Prices are quoted at the time of drop-off based on the number and type of items.
Orders and Turnaround
We give an estimated ready date when you place your order. Turnaround times are estimates, not guarantees, and may be affected by volume, fabric type, or stains that need extra treatment. We will message you when your order is ready for collection.
Payment
Payment becomes due when you receive your invoice, which we send by SMS shortly after your order is recorded. You may pay by bank transfer to the account number shown in the invoice, or in person when you collect your order. Orders will not be released until payment is complete. Any outstanding balance from a previous order may be added to a later invoice.
Collection of Items
Please collect your order within two months of the ready notification. If an order is still uncollected after two months, and after we have tried to reach you by phone about it, we may treat the items as abandoned and dispose of or donate them. This does not remove any payment owed for the service already carried out.
Care of Your Items
We handle every item with care. Washing does carry some risk, though, and a problem that was already in a garment can sometimes only show up after it has been washed. Please check pockets before drop-off, and let us know about anything delicate, any stains, or any special instructions.
Loss or Damage
If an item is lost or damaged because of a mistake on our part, we will pay for the damage. We cannot take responsibility for damage caused by a garment already being worn out, weak, or faulty, or for delicate items that were not pointed out to us at drop-off. If you notice a problem with your order, please tell us within 7 days of collecting it so we can sort it out.
SMS Communications
By providing your phone number, you agree to receive SMS messages about your order, including confirmations, invoices, ready notifications, and payment reminders. These are messages about your specific order, not marketing. If you no longer wish to receive them, let us know and we will stop. See our Privacy Policy for details.
Changes to These Terms
We may update these Terms from time to time. The current version will always be posted on this page.
Contact
- Phone: +234 803 765 9682
- Address: Along Regina Road, Umuzocha, Awka, Anambra State, Nigeria