This Privacy Policy explains how KULZ LAUNDRY ("we", "us", "our"), a laundry business in Awka, Anambra State owned by Offorah Obinna, collects, uses, and protects the information of our customers. By using our services, you agree to the practices described below.
Information We Collect
When you place an order with us, we collect only what we need to process it:
- Your name
- Your phone number
- Details of your order (number of items, type of service, and any notes)
- Your payment status (whether an order has been paid for)
We do not collect or store payment card details. Payment is made by bank transfer or in person.
How We Use Your Information
We use your information only to run your laundry order and to communicate with you about it. Specifically, we use your phone number to send you SMS messages for:
- Order confirmation and your invoice, including a bank account number for payment
- A notification when your order is cleaned and ready for pickup
- A reminder if a payment is still outstanding
About these messages. When you give us your phone number while placing an order, you agree to receive the service messages described above. These are transactional messages about your specific order, not marketing or promotional messages. If you no longer wish to receive them, tell us and we will stop sending them. Where a message is needed to complete your order, we will then reach you by another means.
Sharing of Information
We do not sell, rent, or trade your personal information. We do not share it with third parties for their marketing purposes. We use a messaging service provider only to deliver the SMS messages described above on our behalf.
Data Retention
We keep your information for as long as you remain a customer and for a reasonable period afterwards to maintain our order and payment records. You may ask us to delete your information, and we will do so unless we are required to keep it for legitimate business or legal reasons.
Your Rights
You may ask us at any time to see the information we hold about you, correct it, or delete it. To make a request, contact us using the details below.
Contact
If you have any questions about this Privacy Policy or how we handle your information, contact us at:
- Phone: +234 803 765 9682
- Address: Along Regina Road, Umuzocha, Awka, Anambra State, Nigeria
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.